privacy policy

YOUR PRIVACY

Last updated: 30 January 2025

By continuing to browse and use this website, you agree to comply with and be bound by this Privacy Policy, which, together with our Terms & Conditions and Disclaimer, governs Phoenix Screenprinting’s relationship with you in relation to this website and its services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles.

1. INFORMATION WE COLLECT FROM YOU

1.1 Personal Data: During your interactions with our website or services, we may collect information such as:

  • Name and company name

  • Email address and phone number

  • Billing and delivery address

  • Credit card details (processed securely and not stored on our servers)

  • Geographic location, IP address, and device details

  • Survey responses, support queries, and blog comments

  • Social media handles and public posts

1.2 Sensitive Information: We do not knowingly collect information from anyone under the age of 18. If a child under 18 provides personal information without parental consent, we will delete it immediately upon notification.

1.3 Non-Personal Data: We may collect anonymised data such as website usage patterns, analytics, and demographic information.

2. HOW WE USE YOUR INFORMATION

2.1 Personally Identifiable Information:
We use the personal data collected to:

  • Provide and deliver our services to you

  • Process payments and manage orders

  • Communicate updates, promotions, and technical support

  • Tailor your website experience and deliver relevant content

2.2 Marketing Communications:
Marketing materials will only be sent if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

2.3 Non-Personal Data:
We use anonymised data to:

  • Improve website functionality and user experience

  • Analyse customer behaviour and preferences

  • Develop new products and services

3. STORAGE AND SECURITY OF YOUR INFORMATION

3.1 Data Security:
We use industry-standard encryption and security protocols to protect your data. Credit card information is encrypted during transmission and not stored on our servers.

3.2 Cross-Border Data Transfers:
To deliver our services, your data may be stored and processed in countries outside Australia, but only in locations with adequate privacy protections.

3.3 Data Retention:
We retain personal information only as long as required for business purposes or legal compliance.

3.4 Data Breaches:
In the event of a data breach, we will promptly notify affected parties and take steps to mitigate further risks in compliance with applicable laws.

4. COOKIES AND PIXELS

4.1 Cookies:
Cookies are small files stored on your browser to improve user experience. They may be used for:

  • Analysing website traffic and visitor behaviour

  • Enabling social media sharing and advertising features

4.2 Opt-Out:
You can disable cookies through your browser settings, but this may limit website functionality.

4.3 Third-Party Services:
Cookies may be shared with services like Google Ads and Facebook for personalised advertising.

5. SHARING YOUR INFORMATION WITH THIRD PARTIES

5.1 Authorised Sharing:
We may share your information with third-party providers for:

  • Payment processing

  • Order delivery and fulfilment

  • Legal compliance and fraud prevention

5.2 Prohibited Uses:
We do not sell or trade your personal data under any circumstances.

6. DISCLOSURE OF YOUR INFORMATION

6.1 Legal Compliance:
We may disclose personal data to comply with legal obligations, court orders, or law enforcement requests.

6.2 Business Changes:
If ownership of Phoenix Screenprinting changes (e.g., through sale or merger), personal data may be transferred to the new owner under confidentiality agreements.

7. LINKS TO OTHER WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. Users should review the privacy policies of third-party sites they visit.

8. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Please review this page periodically to stay informed.

9. CONTACT US

If you have questions or concerns about this Privacy Policy or wish to update your personal data, contact us at:

  • Email: info@phoenixsp.com.au

  • Phone: +61 3 5623 2246